Noi Bai Airport - A Complete Guide In Hanoi Airport

Lê Ngọc Minh Châu - November 27, 2018

Noi Bai Airport (IATA: HAN; ICAO: VVNB) or Hanoi Airport is the only international airport in Hanoi, the capital city of Vietnam. It is the largest airport in Northern Vietnam and the second busiest airport in the country, right after Tan Son Nhat Airport in Ho Chi Minh City.

Located in Soc Son District, Noi Bai Airport is 45 kilometers north of the city center. It serves domestic and international flights, including Vietnam Airlines, Hong Kong Airlines, Malaysia Airlines, Thai Airways, and Cathay Pacific.

Noi Bai Airport - A Complete Guide In Hanoi Airport

1. Hanoi Domestic Airport (Noi Bai Domestic Airport)

Terminal T1 is the Hanoi domestic airport (san bay quoc noi). Vietnam airlines brands such as Vietnam Airlines, Vietjet Airlines, and Jetstar are located in this area.

The building has 4 floors:

  • 1st floor: Arrival domestic passenger

  • 2nd floor: Departure domestic passenger with more than 100 check-in counters and 3 kiosk check-in counters:

Check-in counters from number 01 to 30 are in Hall A

- Use for passengers of Vietnamese Airlines and Vietjet Airlines (SGN – HAN route)

Check-in counters from number 31 to 60 are in Hall B

- Use for passengers of Vietnam Airlines

Check-in counters from number 101 to 138 are in Hall E

- Use for passengers of Vietjet Airlines (route to other cities), Hau Au, and Vasco.

  • 3rd floor: Offices

  • 4th floor: Restaurants and Cafes.

Noi Bai Airport - A Complete Guide In Hanoi Airport

Luggage Wrapping

In case you need to use luggage wrapping service, there are 10 luggage wrapping machines available on the 2nd floor, Public Halls A, B, and E.

Mobile Charging

You can find mobile charging on the

  • 1st floor - Public Halls A and E

  • 2nd floor - Departures Lounge Halls A, B & E

Children Playground and Baby Care Room

If you have children and baby, there’s a children playground and Baby Care Room at the airside.

Sleep Pods

  • Location: Terminal 1, Airside, 2nd and 3rd Floors with 3 single and 11 twin pods.

  • Price: start at 130,000 VND/hour for a single room in Terminal 1

Each pod is 4 sq. meters and 3 meters high with amenities such as beds, wardrobe, bedding, WIFI, alarm clock, tv, work desk, privacy curtain, and travel guide. Snack and drink are included.

Noi Bai Airport - A Complete Guide In Hanoi Airport

Information desks

There are information counters on the 1st floor of the Public Hall, and another one on the connection bridge on the 2nd floor of hall A and E. They are reachable at (+844) 35 843 004.

2. Hanoi International Airport (Noi Bai International Airport)

Terminal T2 is the international terminal (san bay quoc te). Currently, there are 22 international airlines that operate out of Noi Bai international airport. Some of which include Vietnam Airlines, Pacific Airlines, Hong Kong Airlines, AirAsia, Thai Airways, Cathay Pacific, Lao Airlines, and Tiger Airways.

Terminal 2 also has 4 floors like Terminal 1. It included the construction of the main building and two wings. The Terminal 2 features 96 check-in counters, ten self-service kiosks, 17 boarding gates, and 283 information display systems at all necessary positions, including a public lobby, check-in counter, waiting room, boarding gate, and baggage conveyor.

  • 1st floor: Arrival international passenger

  • 2nd floor: Immigration of arrival international passenger

  • 3rd floor: Departure international passenger

  • 4th floor: VIP, business lounge, and airlines representative office

Vietnam Airlines passengers check in at islands E/F, G/H

Other airlines passengers check in at islands A/B, C/D

First and Business Lounge - Hanoi airport lounge

  • NIA First and Business Class Lounge: Terminal 2, Airside, 4th floor. Showers are available. Lounge Access: 25$

  • NASCO First and Business Class Lounge: Terminal 2, Airside, 4th floor, East Wing. Lounge Access: 21$

Located on the 4th floor of T2, the VIP lounge is a comfortable zone for passengers to rest or work before boarding. During the waiting time, treat yourself in a relaxing bright space with a sweet scent of flowers and delicious Asian or European food. There is also a computer system with internet access and a separate smoking room in the lounge.

Luggage Storage & Lockers

  • Location: Terminal 2, 2nd floor. Open 24 hours.

  • Price: 50.000 VND (3 hours) - 60.000 VND (3 - 12 hours) - 70.000 VND (12 - 24 hours) - 90.000 VND (per day/24 hours - 7 days) - 100.000 VND (per day/7 days - 30 days) - 110.000 VND (per day/30 days).

Luggage Wrapping

3 luggage wrapping machines are available on the 3rd floor, Public Hall.

Mobile Charging

For mobile charging, find the area at:

  • Terminal 2. 3rd floor, Information Counter

  • Terminal 2, Departure lounge, near Gates 21, 22, 23, 28, 31, 32, 33, 34, 35.

Children Playground and Baby Care Room

Your baby will no longer get bored at the airport since Hanoi Airport has a children’s playground in T2 terminal, near gate 33 of the departure lounge.

Amenities include a fun swing, slide, and seesaw! If you are looking for a clean and tidy place to change diapers for your kids, you can look for baby care room on the West Wing of the 3rd flood at T2.

Sleep Pods

  • Location: Terminal 2, Airside, 2nd Floor (6 twin pods)

  • Price: start at 160,000 VND/hour for a twin room in Terminal 2.

Information desk

There are 2 desks in the public hall on the 3rd and 1st floor. You can also contact them via a 24/7 hotline: (+844) 35 876 611.

>>> Check out Hanoi Itinerary by AZ Local Trip

3. Guides For International Passengers in Noi Bai Airport (Hanoi International Airport)

Fly Into Vietnam

Once you arrive at Noi Bai Airport, you must go through these steps:

  • Quarantine, immigration check, visa check

Make sure you get both a signed visa and a signed date stamp next to your visa in your passport. Many hotels, hostels, and Airbnbs check this stamp in case they have to report information to the police.

  • Baggage claim

  • Customs inspection

  • Arrival hall

Fly Out Of Vietnam

Before flying out Vietnam, you have to go through these steps:

  • Enter departure hall on the 3rd floor of T2 terminal

There are 4 check-in islands, 96 check-in counters, and 10 kiosk check-ins. For information about your airline check-in counters and islands.

  • Present air ticket and personal documents

  • Present boarding pass and personal documents at immigration check

  • Security check

  • Check boarding gate and board your flight

Domestic Flights Within Vietnam

For domestic flight in Vietnam, go through this process:

  • Enter departure hall on the 2nd floor of T1 terminal

  • Check-in process

  • Security check

  • Approach departure lounge and get ready to boar

Noi Bai Airport - A Complete Guide In Hanoi Airport

Connecting flights

International connecting flights:

Check-in counters are located on the 2nd floor.

  • Skip the immigration process

  • Go to the 3rd floor for a security check for passengers and handheld luggage

  • Take the procedures for international arrival passenger

Domestic connecting flight:

  • Follow immigration procedures for international arrival passenger

  • Go to T1 terminal, using the free shuttle bus

  • Check-in for a domestic flight

4. Noi Bai Airport Food - Learn more about Noi Bai Airport Food

Noi Bai Airport is also filled with food shops, cafe shops, and restaurants. Here are some airport restaurants and where to find them:

T2 terminal:

Before Security

  • 3rd floor – West wing: Cafe and Fastfood, Lucky Café, and Skyboss Cafe & Fastfood

  • 1st floor and 3rd floor: Burger King, Star Cafe, Chill, and BigBowl

Departure Hall

  • 3rd floor – East wing: Fastfood & Drink, Bamboo Cafe & Fastfood, Fresh Garden, and Coffee PB’s Boutique

  • 3rd floor: Burger King, Star Cafe, Popeyes, and Two Tigers

 T1 terminal:

Before Security

  • 1st and 4th floor: Ngoc Suong Restaurant, Lucky Cafe
  • 1st, 3rd, and 4th floor: Coffee-Fastfood

  • 1st floor: Aero cafe

  • 2nc floor, Hall E: Bamboo Cafe & Fastfood 

  • 2nd floor, Hall E: Cafe & Fastfood

Departure Lounge

  • 2nd floor, Hall E: Food and Drink 

  • 2nd floor, Hall A and B: Fastfood

6. ATMs and Currency Exchange

For currency exchange and ATMs, check out the list below:

T1 terminal: Public area

  • 2 Currency exchange stalls: ACB and Vietcombank
  • 9 ATM machine: Citibank, ANZ, HSBC, Vietinbank, Techcombank, ACB, VIB, Sacombank, and Agribank
  • Kiosk banking: Vietinbank

T2 terminals: Public area

West wing:

  • 2 Currency exchange stalls: BIDV and Maritime Bank
  • 3 ATM machines: BIDV, Maritime Bank, and VP Bank

East wing:

  • 2 currency exchange stalls: Vietinbank and Techcombank
  • ATM machines: Vietinbank, Techcombank, and Agribank

7. Shopping at Noi Bai Airport

Duty-free Shopping

There are 2 duty-free shops in Noi Bai Airport in both terminals. They are called NIA Duty Free.

You can expect to find clothing, beauty products, and perfumes from many luxury brands such as Chanel, Dior, Bvlgari, DKNY and more. Furthermore, you can also buy Cognac, Whisky, Vodka, Gin, Rum, Wine imported from Europe and America.

  • T2 Terminal, Arrival lounge (1st floor)

  • T2 Terminal, Departure lounge (3rd floor)

Souvenirs

If you want to buy some Vietnamese souvenirs, there are shops in both terminals. Here, you can find fine art products, handcraft, textile products, and fashion products. However, note that the price of all these souvenir is much higher than normal.

  • T2 Terminal, 3rd floor, 2 souvenir shops in Centre area (3rd floor)

  • T1 Terminal, 2nd floor, Departure lounge – Hall A and B

8. Sim-card

If you’re planning a trip to Hanoi, it’s better to have a Vietnamese Sim card. There might be some confusion since there’re many of the mobile networks in Vietnam.

The 3 most popular and prestige networks are Mobifone, Vinaphone, and Viettel. It usually costs around 50,000 VND – 100,000 VND ($2.2 – $5 USD) for a SIM card with a prepaid credit of 50,000 – 200,000 VND available ($2.2 – $10 USD). You can find Sim Card in:

  • T1 terminal: 1st Floor, Public Hall – Zone A 218

  • T2 terminal: 1st Floor, Arrival Hall – Zone A1 and A2

Noi Bai Airport - A Complete Guide In Hanoi Airport

9. Free Services At Hanoi International Airport

Free Wifi and Internet

Noi Bai Airport provides free wifi in both terminals. Look for the available network called “NoiBai Airport Free Wifi”. Open your web browser to the login page. Finally, fill in the form or click “Access” to connect to the wifi. The wi-fi system will occasionally reset. If this happens, just re-login.

Free Water

Hanoi airport has free water service in each terminal. You can look for it here:

  • T1 terminal: 2nd floor, Departure lounges, Hall A, B, E

  • T2 terminal: 3rd floor, near gate 21, 25, 32, 35

10. First-Aid at Noi Bai Airport

Urgent and emergency medical care are available at any of the three First Aid Rooms. Express first aid service (visit conducted in under ten minutes) is available upon request.

  • T1 terminal, 1st floor - Arrivals Hall A

  • T2 terminal, 3rd floor - Departure lounge

  • T2 terminal, 1st floor - Arrivals Hall west.

11. Travel between 2 terminals in Hanoi Airport

The airport has two terminals: T1 (Domestic terminal) and T2 (International terminal). The distance between terminal T1 and T2 is about 850m. You can walk between the international and domestic terminals but if you’re feeling tired after the long flight, then just hop on a free shuttle bus.

Buses run from 6:00 AM to 1:00 AM and depart every 10 – 15 minutes.

  • T2 terminal: Arrival Hall (1st floor) – column 18 (West wing)

  • T1 terminal: Arrival Hall (1st floor) – Hall A

12. Noi Bai Airport To Old Quarter (City Center)

Book a Grab Car

You need a Grab app on your phone to book a GrabCar.

However, remember you need to pay them the 2-way gate fare of 30.000VND ~ 1.5 USD. Choose a proper pick-up and drop-off point to avoid communication issues.

See: How to get around Hanoi

Traditional Taxi

It’s not hard finding a taxi outside the airport. There will be a taxi lineup the moment you walk out of the airport. To avoid the scams, I list down some notable and reliable brands:

  • Taxi Mai Linh (phone no. 024 38 222 666): the remarkably green cab with its name “Mai Linh” on both sides.

  • Taxi Van Xuan (phone no. 024 38 535353): the grey cab with a blue and a red line along both sides. This one offers quite a low price compared to Mai Linh as the quality of the car is not as good as Mai Linh Taxi.

  • Taxi Airport (phone no. 024 3200 2566): the half white and half dark pink cab with its phone number on the front door.

The average price should be 250,000 – 300,000 VND ($11-14 USD). This includes airport gate fare. Do not pay more than this and if you are quoted a higher price, you are most likely being scammed.

Private Car

You can book a private car from a travel agency to pick you up at the airport. This is the safest and fastest way.

The price of a private car is around $16 - $18. With a group of 4 - 5 people and above then the price is $5/each person.

Book a Private Car Pick up from Noi Bai Airport.

Bus & Shuttle Bus - Hanoi Airport Bus

  • 86 Bus Line at Terminal 2. The approximate time of transportation is an hour, with a 30,000 VND ($1.4 USD) ticket fee and bilingual instruction. The earliest time you can catch the bus is 5:10 AM and the bus departs at 10:30 PM. One small drawback is that the bus contains only 25 seats, while its capacity is 80 people. Perhaps prepare yourself to stand during the 60-minute drive.

Airport bus shuttles: Several "minibus" lines travel from Noi Bai Airport to Hanoi city center.

  • Jetstar Pacific offers both drop-offs at, and pick-up from, the Jetstar office at 206 Tran Quang Khai Street. The bus departs Noi Bai Airport shortly after the arrival of its flights – to score a seat, reserve and pay on the flight itself before boarding. Tickets cost VND 40,000 (about US$2) per way.

  • Vietnam Airlines offers both drop-offs at, and pick-up from, the Vietnam Airlines office at 1 Quang Trung Street. Buses depart every 30-40 minutes from Terminal 1 arrivals. Tickets cost VND 40,000 (about US$2) per way, payable at the queue.

  • VietJet Air, Vietnam's own home-grown budget airline offers shuttle bus service between the airport's T1 and the city. Seats must be booked on the official VietJet website at least 24 hours before the flight.

13. Noi Bai Airport Hotel

Salite hotels near Hanoi airport

Duc Hieu 2

  • Distance to the airport: 1.5 km

  • Address: Dien Xa, Quang Tien, Soc Son, Noi Bai, Hanoi

  • Price: From 297,000 VND – ($13.5 USD)

Family Transit Hotel

  • Distance to the airport: 4 km

  • Address:  Dien Xa, Quang Tien, Noi Bai, Hanoi

  • Price: 220,000 VND/Dorm bed – ($10USD) – from 357,000 VND/Double-bed room ($16.20 USD)

Indochina Airport Hotel

  • Distance to the airport: 4 km

  • Address:  9 Cau Den St., Nga Tu Cao Toc, Hanoi

  • Price: From 308,000 VND/Double-bed room – ($14USD)